1. Order Processing
Orders are processed Monday to Friday, excluding Irish public holidays. Orders placed before 12:00 on a business day will typically be processed the same day. Orders placed after this time or on weekends/public holidays will be processed the next business day.
You will receive an order confirmation email immediately after placing your order, and a dispatch confirmation email with tracking information once shipped.
2. Delivery Areas
Where we ship depends on what you order:
- Japanese magazines (single issues and subscriptions): delivered to the Republic of Ireland and every other EU country.
- All other products (trading cards, collectables, board games and accessories): delivered to the Republic of Ireland and every EU country except France and Finland. In Spain we deliver to the mainland and the Balearic Islands, not to the Canary Islands, Ceuta or Melilla.
We don't currently deliver to the United Kingdom, Northern Ireland or outside the EU. Checkout always shows whether we can deliver your order to your address.
3. Delivery Options & Timescales
All parcels are tracked. Timescales are in working days from dispatch (see section 1 for when orders are dispatched).
Trading cards, collectables, games & accessories
| Destination | Up to 2 kg | 2–5 kg | Heavy | Delivery time |
|---|---|---|---|---|
| Republic of Ireland (tracked) | ||||
| Republic of IrelandStandard (An Post) | €9.50 | €9.50 | €18.00over 5 kg | 3–5 working days |
| Republic of IrelandExpress | €11.00 | €11.00 | Not available | 1–2 working days |
| Rest of the EU (tracked) | ||||
| Belgium, Germany, Luxembourg, Netherlands | €20.00 | €25.00 | €30.005–20 kg | 5–7 working days |
| Austria, Czechia, Denmark, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Slovenia, Spain, Sweden | €25.00 | €30.00 | €35.005–10 kg | 5–7 working days |
| Bulgaria, Croatia, Greece, Romania | €25.00 | €30.00 | €40.005–10 kg | 5–7 working days |
| Cyprus, Malta | €25.00 | €45.00 | Not available | 5–9 working days |
| Slovakia | €30.00 | €35.00 | €40.005–10 kg | 5–7 working days |
Weight bands use the total weight of your order, including packaging; checkout picks the right price for you. For orders heavier than the largest band, contact us at info@phoenixtcg.eu.
Japanese magazines
| Destination | Service | Delivery time | Price |
|---|---|---|---|
| Republic of Ireland | Standard | 3–5 working days | €9.50 |
| Belgium, France, Germany, Luxembourg, Netherlands | Standard | 3–5 working days | €15.00 |
| All other EU countries | Standard | 3–5 working days | €20.00 |
Magazine pre-orders and subscription issues ship once the issue reaches us from Japan. Delivery timescales are estimates only. We are not liable for delays caused by the carrier or circumstances beyond our reasonable control.
4. Delivery Charges
The delivery price is shown at checkout before you pay, based on your address and the delivery option you choose. If your order contains both magazines and other products, each part is charged at its own rate. Free delivery thresholds (where applicable) are shown on our website and at checkout.
Delivery prices include VAT where applicable.
5. Tracking Your Order
Once dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track delivery. Please allow up to 24 hours for tracking information to become active.
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier will typically leave a calling card with redelivery/collection instructions. If a parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. Redelivery charges may apply.
7. Damaged or Lost Parcels
If your order arrives damaged, please take photographs immediately and contact us at info@phoenixtcg.eu within 48 hours of receipt. If your parcel has not arrived within the estimated window, please contact us and we will investigate with the carrier.
8. VAT, Customs & Import Charges
Phoenix TCG Limited is registered for VAT in Ireland and ships from within the European Union (Dublin). All prices include Irish VAT at the applicable rate. Because every order is delivered within the EU, there are no import duties or customs charges at your door, and no customs paperwork. We comply with EU VAT distance-selling rules, including the EU OSS (One Stop Shop) scheme where applicable.
9. Contact Us
Phoenix TCG Limited
G1 Calmount Park, Ballymount, Dublin 12, D12 TH56, Ireland
Email: info@phoenixtcg.eu | Website: www.phoenixtcg.eu