Shipping Policy.

1. Order Processing

Orders are processed Monday to Friday, excluding Irish public holidays. Orders placed before 12:00 on a business day will typically be processed the same day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

You will receive an order confirmation email immediately after placing your order, and a dispatch confirmation email with tracking information once shipped.

2. Delivery Areas

Where we ship depends on what you order:

• Japanese magazines (single issues and subscriptions): delivered across the European Union, including the Republic of Ireland. Northern Ireland and the UK are also served (non-EU destinations may attract local customs charges — see section 3).
• All other products (trading cards, collectables, board games and accessories): Republic of Ireland only at launch. We are opening additional markets — Northern Ireland, the UK and the wider EU — in stages through 2026.

Our delivery zones are expanding. The areas available for your order are always shown at checkout — please check there, or this page, for the most up-to-date coverage.

3. Delivery Options & Timescales

The timescales below apply where the destination is currently served for your order type (see section 2). Republic of Ireland covers every order; the remaining zones apply to magazine orders today and to all products as those markets open.

Republic of Ireland

• Standard Delivery (An Post): 2–3 working days
• Express Delivery: 1–2 working days (where available)

Northern Ireland & UK

• Standard Delivery: 3–5 working days

European Union

• Standard EU Delivery: 2–5 working days
• Express EU Delivery: 1–3 working days (selected countries, where available)

Delivery timescales are estimates only. We are not liable for delays caused by the carrier, customs processing, or circumstances beyond our reasonable control.

4. Delivery Charges

Delivery charges are calculated at checkout based on your location and delivery option selected. Free delivery thresholds (where applicable) will be displayed on our website and at checkout.

For EU destinations, delivery prices are inclusive of VAT where applicable.

5. Tracking Your Order

Once dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track delivery. Please allow up to 24 hours for tracking information to become active.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier will typically leave a calling card with redelivery/collection instructions. If a parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. Redelivery charges may apply.

7. Damaged or Lost Parcels

If your order arrives damaged, please take photographs immediately and contact us at info@phoenixtcg.eu within 48 hours of receipt. If your parcel has not arrived within the estimated window, please contact us and we will investigate with the carrier.

8. VAT, Customs & Import Charges

Phoenix TCG Limited is registered for VAT in Ireland and ships from within the European Union (Dublin). Because your order is dispatched from inside the EU:

• EU deliveries (including Ireland): prices are inclusive of Irish VAT at the applicable rate. There are no import duties or customs charges at your door, and no customs paperwork. We comply with EU VAT distance-selling rules, including the EU OSS (One Stop Shop) scheme where applicable.
• United Kingdom and other non-EU destinations: your order may be subject to local import VAT, customs duties, or handling fees on arrival, which are set by the destination country and are your responsibility. Any such charges are separate from the price you pay us.

9. Contact Us

Phoenix TCG Limited
G1 Calmount Park, Ballymount, Dublin 12, D12 TH56, Ireland
Email: info@phoenixtcg.eu | Website: www.phoenixtcg.eu